Privacy Policy

Privacy Policy

1. Introduction

Welcome to Facilita. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, shop with us, or interact with our services.

2. Information We Collect

We collect information that you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, or contact our customer service team. This may include:

  • Personal Information: Name, email address, phone number, billing and shipping address, payment information.
  • Account Information: Username, password, purchase history, preferences.
  • Communication Information: Messages, feedback, and inquiries sent to our customer service team.

We may also automatically collect certain information when you interact with our website:

  • Usage Information: IP address, browser type, device information, pages visited, and other usage data.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, understand your preferences, and improve our services.

3. How We Use Your Information

We use the information we collect to:

  • Process Orders: Fulfill your orders, process payments, and deliver products to you.
  • Provide Customer Support: Respond to your inquiries and provide assistance.
  • Personalize Your Experience: Tailor content and offers to your preferences.
  • Improve Our Services: Analyze usage data to enhance our website and product offerings.
  • Marketing Communications: Send you promotional emails, special offers, and updates if you have opted in to receive them. You can opt out at any time.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers who assist us in operating our business, such as:

  • Payment Processors: To process your payments securely.
  • Shipping Partners: To fulfill and deliver your orders.
  • Analytics Providers: To analyze website usage and improve our services.
  • Marketing Partners: To deliver targeted advertisements and promotional materials.

We may also disclose your information if required by law or to protect our rights, property, or safety.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, please understand that no method of transmission over the internet or method of electronic storage is completely secure.

6. Your Rights and Choices

You have the right to:

  • Access Your Information: Request a copy of the personal information we hold about you.
  • Correct Your Information: Update or correct your personal information.
  • Delete Your Information: Request that we delete your personal information, subject to certain legal obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time by following the instructions in our emails or contacting us directly.

7. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:


Email: info@facilita.uk

Whatsapp: +44 7482414577