1. Returns

Eligibility for Returns:

• Items must be returned within 30 days from the date of purchase.
• To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
• Proof of purchase, such as a receipt or order number, is required.

Non-Returnable Items:

• Certain items cannot be returned, including perishable goods, personalized products, and health and personal care items (for hygiene reasons).
• Digital products or downloads are also non-returnable.

2. Process for Returns

1. Initiate the Return: Contact us at info@facilita.uk or on WhatsApp at +447482414577 to begin your return process. Provide your order number and the reason for the return.
2. Return Authorization: Our team will review your request and, if eligible, provide you with a return authorization and instructions.
3. Return Shipping: Customers are responsible for return shipping costs unless the product was defective or incorrect. We recommend using a trackable shipping service.

3. Refunds

Refund Eligibility:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days.

Refund Method:

• Refunds will be issued to your original payment method. The time it takes for your refund to be reflected in your account may vary based on your bank or card issuer.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at info@facilita.uk with your order details.